Drop-In Help Sessions: Optional drop-in Help Sessions to support the transition to Proptia continue this week. Stop by the Porch at the Lakehouse (Lakeside Amenity Center) weekdays from 11 a.m.–1 p.m., through Friday, September 18. Volunteers from the Safety and Security Committee will be available to give you one-on-one assistance with Proptia. Bring your phone, tablet, or laptop and we'll work with you on your own device.
For those who prefer to navigate new software independently, below are several training documents which outline the basics of the Proptia software:
ADBi Disabled: We encourage every member to download the Proptia app to enter gate passes as we have disabled access to ADBi. If you have not received your Proptia welcome email please check your member profile within the Directory on myhamptonlake.com or the Hampton Lake App to see what email address is currently on file for each primary and secondary/spouse member.
If your email address is not listed, please email Member Relations Manager April Langill at [email protected] to update your information. A welcome email can then be sent. If the contact information on file we have is correct, please contact [email protected] to request a new welcome email be sent.
RFID Tags: We have made every effort to ensure that all active RFID tags have been loaded into Proptia so that members experience no disruption in accessing the community. If you experience a problem with your current tag, please contact the Tackle Box at 843.836.7458 for assistance.
Vehicle Information Placeholders: We thank those members who have downloaded Proptia and flagged your vehicle information. Within Proptia, you may notice that some vehicle information (year, make, model, etc.) is incorrect. This information was entered as a placeholder, so that members did not experience any disruption to their community access during the transition. No action is needed on your part. All vehicle details will be updated in December as part of our annual decal registration process.
As always, members can call or email the gatehouse directly at 843.836.7490 or [email protected] with guest pass requests.